Just a bit of info here....I recently learned from a new friend I met....that each FedEx route is individually owned. My friend owns two FedEx routes. So those drivers don't actually work for FedEx. You purchase a route and a truck from FedEx and you are good to go. So....even if you get bad service...FedEx probably isn't going to do much about it, because they don't actually own that route. It would take a lot for them to force the driver to sell his route off.