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I agree, but do not agree with AirTran offering them additional free tickets. The father says that he would never fly with them again HA~I bet you those tickets will be used by July!!!! Rules are rules and they are there for the protection of their passengers. Had the parents known that this would have been a problem with comforting their child then they should have boarded the plane early so the child could get use to sitting in the seat. They could have also provided many things to comfort and distract the child. We never knew what to expect when flying with our daughter when she was young so we were always prepared with items to entertain her during delays, takeoffs and landings. Lucky for us these were never needed and she has always been a joy to travel with.
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