I really like the service most of the time, and being able to have a number local for my parents is great. However, the customer service can be rude, and the wired/wireless router with Vonage support we have was really hard to setup. I say that as a computer tech, not as a novice user, so the items' probably best avoided for most. Oddly enough, the Indian tech support we had was friendly, and tried to be helpful, while the guy in New Jersey was horrible.