take into account that MOST of these people are seasonal, and they're given a crash course in training. they have no idea of the loop holes that an accountant would. there's also the fear hanging over their heads, that if they make a mistake. H&R BLOCK will have to pay the penalty. if you're gonna have someone do your taxes, have it done by a PRO, not these fly by nites. on another note, all these income tax outfits use the same software that's readily available for FREE online. i for one got back 2000 MORE last year using freeware over what H&R BLOCK was getting me. if you've never used freeware before, it's a NO BRAINER, everything is outlined step by step. unless you have some outrageous deductions, save some money and do it yourself. a simple return without itemized deductions cost at least a hundred dollars.