Are you talking about the commercial where the cash register lights are flicked on in time w/ the music (which is "Carol of The Bells"--one of my favorites)?

I remember seeing that commercial last year. So that particularly commercial isn't new--at least in this area.

Wal-Mart, KMart and Albertsons, here, are the worst offenders for not having enough registers open.
Target and Shopko have the most inept cashiers. Heaven forbid they have to figure something out themselves.

Costco has the best all around service. Safeway is usually pretty good as well.

I try my best to stay out of Home Depot and Lowes--they generally don't have anything I'm looking for.

OH and Ross? OMG! Our store is always trashed, and never have enough cashiers. And for some reason parents seem to think that it's ok to let their kids run amok in Ross! Moreso than any other store.

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Mental that one, I'm telling you. ---Ron Weasley, "Harry Potter and the Chamber of Secrets"