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Originally Posted by wowitsdark  I wouldn't go that far.
People make mistakes, get distracted, etc... and that doesn't necessarily mean they aren't smart or even that they aren't a good cashier. They may be bad at their job, may have been new at the job.... but to judge them as 'not smart' because they MAY have made one mistake is overboard, IMHO.
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This happened to me very early on in my employment career. Someone ended up with an extra $50.00 because of a mistake. My manager had given someone change without telling me. I thought they hadn't gotten their change (I was the cashier, so I figured that was my responsibility), so I gave them change AGAIN. They guy never said anything to me. I was lucky I wasn't fired, that so looked like I stole $50.00.
I think mine was more drastic of a situation, but I never forgot it.
OP had much more in her favor, wrong cake, not-so-nice attitudes of the staff, THEN not being charged, etc. It was a sucky situation for the OP.
On a side note, I had a situation over Christmas. I bought some things at Best Buy, one of which was a World of Warcraft gift card for my Dad, at $30.00. We did have a coupon for a percentage off, but the end total for all items didn't seem right. I was only half paying attention, my husband was paying the bill, my mind was on other stuff.
When we walked out, I asked hubby for the receipt - the cashier never charged us for the WOW gift card. My first thought was "Let's go in and get another one, we'll get two for the price of one!" LOL!! But no, my kinder heart won out over my nasty brain, and we went back in and paid for it, heh.
