I guess I didn't explain this very well. I did order a full sheet cake, but the cake they produced is not the one I ordered. I ordered a Winnie the Pooh cake with Happy 18th Birthday Matthew on it (the cake was supposed to be a joke). I got a bright orange cake with random stripes all over it and Happy 18th Birthday Matthew scribbled across it. The order form was taped to the top of the box, and it clearly stated what cake I ordered.

I did not check out in the bakery area - they don't have a cash register there, so there is no way I could have paid there. After the boy put the cake on top of my cart and I walked around the store getting other items, I then went up to the front cash registers to check out. I did put the cake right next to the cashier to scan it - it's certainly not like I was trying to hide a full sheet cake!

Like I said in my title, I know what I did was wrong. I was not looking for anyone to agree with what I did. I was irritated with the poor customer service, and that they couldn't even make the right cake when it was clearly indicated on the order form. It's like there was a good Amy on one shoulder, and a bad Amy on the other shoulder. I sat in the car thinking about it, and after letting good and bad battle it out, bad Amy won, so to speak.