If the nurse/office people are rude or not doing things right (it sure sounds like they aren't doing right by you) and you don't particularly like or need the dr, I would find another dr if possible. I have switched dr offices before, after having problems with the staff or the way the place was run.

One place, I sat near the desk one day and had to wait a long time for my appt, that was ok, things happen but I was there long enough to repeatedly overhear the staff gossiping about patients and their pills and conditions and calling them names. OK that was it, I found another dr and quit going there.

Another time at a highly recommended gyn, the office person just about had a fit at my first visit, I had filled out the new patient papers, I gave her my driver's license, insurance card and cash for copay..she asked for my Social Security card and I said I don't carry one with me I can give you the # but don't have an actual card here..she put her hands on her hips and said What, no SS card...won't be allowed to see the dr until I showed them my SS card...WTH.
I now laugh about that experience but it was not funny at the time, I was mad! I was there for a basic routine exam like a pap or something. I have been to many dr offices and no one has ever demanded to see my SS card before lol.

There's bad customer service people everywhere. In medical offices I won't have it, I will stop going there and will become a customer/patient elsewhere!