I stated a new tread since this is a little different problem. I e-mailed them and got a reply that they gave me more points, which is great, but I did not complain about my points, even if I didn't get all of them!!! My question to them is, sometimes the videos freeze and do not play, does this mean if video number one freezes I might as well forget doing any of the other five videos that day? Not exactly fair... what am I suppose to do if the videos lock up... am I the only one this happens to?