I was really impressed with a large purchase I made from TechForLess. The product is for my small business and retails for $9,000 and I got a refurbished version for $3,227. I called before I placed my order and they were able to tell me the history of the product and exactly why is was sold as "refurbished." I received the product and it works perfectly! I will now always check with TechForLess first before purchasing large office products.