Originally Posted by N.E.Mouse

Just an FYI. This happened to both my mother and my accounts last year at the same time. We both emailed them and got a response (I think after about a week) where they thought we each had multiple accounts (or maybe they thought both accounts were from 1 person). We each had to mail them a copy of a photo ID with name and address showing (all other info could be blocked out) and accounts were restored.

I thought it odd that my hubby's account wasn't deactivated as he and I use the same PC (same IP).