A buyer with low feedback (newby) bought a very heavy item(21 pounds) from me and it was mailed 6/26. I sent it parcel post which can take forever. They also bought insurance.They have not received the item yet, and the tracking only shows that I mailed it on 6/26. The buyer emailed me and I was sympathetic that it was taking so long. I get home from work today and see that they filed a dispute with paypal. Is there something I should do? I have the receipt from the post office. Any thoughts would be very appreciated. Thansk, Cholette

You had better hope that you paid for Delivery Confirmation AND that it shows the package was delivered. Otherwise Paypal is going to take back the money the person paid you.

If you bought insurance you can try filing a claim or asking your Postmaster about it - but thats not going to change the above outcome - just give you a possible way of getting some of your money back.

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You have 10 days to respond with a DC # proving delivery.

Hopefully will arrive by then.

Item still not delivered.....Now the buyer has left me a negative. What to do now????

The only thing you can do right now is contact your post office. I doubt they will do a search but you do have insurance coverage on it. See what they say about the missing/late package and ins coverage. The buyer most likely will file for a refund with Paypal.

Good luck!

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Paula
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I think you must wait 30 days to file with USPS.

All you can do is wait the 10 days and hope the DC shows delivery before Paypal refunds.

Ask buyer to cancel claim if item arrives

thanks for your help, I really appreciate it. Buyer receive item today, July 18, I really hope she will cancel the claim and take back the negative feedback she left me.

Good and bad.

You can respond with DC # to end the Paypal claim from your end.

Buyer cannot currently remove a neg. They can update it. In September, a change is coming to let folks revise feedbacks. No mention whether feedback posted before the change will be eligible.

Watch ebay announcements.

In the meantime, nicely tell buyer DC came through and that you'd really appreciate their changing the neg rating if ebay allows this in September.