The following is what I sent to Customer Service and their response. I have also found that Chicos won't allow coupons posted to websites, other than their own. I've not heard of any other retailer doing this.

"Having not received any mailings from Chico's, I stopped in my local store to
check my contact information. It is in the computer, with my birthday month,
January, with no active coupons. I had been looking forward to my special,
birthday mailing....

chic