Does anyone know of a website where I can get some help for a problem I'm having with Microsoft word? I've looked online but can't seem to find a discussion board or something like that. The problem is that when someone sends me a document, the format changes and is all messed up when I open it. Any help would be appreciated. Thanks in advance.

Here are some places to try:

tech support:
HelpOnThe.Net: Tech Support Guy - Free help for Windows XP, Vista, 98, and more!
Computer Hope's free computer help

Microsoft trouble shooting:
Word 2003 Solution Center

Discussion groups:
http://www.microsoft.com/office/comm...verview.mspx#5

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What version of Word is the person sending you the document using? Sounds like maybe they have a newer version. They'll probably need to select "Save As" and then look for Microsoft Word 2003 under the "Save as Type" option.

I think there might be a free conversion program available to download, but I don't know much about it. I'll ask at work. I think one or two people needed it to be able to read Word for Vista documents.

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Linda

Thank you both for your replies. ifaivre - That's a really good point. I'm using Microsoft Word 2003. I'm not sure what the other person is using, but I'll check. Please let me know if you find out about that conversion program. TIA!

I'm sorry, we got really busy today and I completely forgot to ask about the conversion program. I will try to remember to ask tomorrow. I'm thinking it may be something that is just available to our university staff, but I'm really not sure. I do think that the person sending you the document should be able to fairly easily save it as a Word 2003 document and then send it to you and you should have no problems with the formatting.

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Linda

I'm pretty much computer illiterate. But a while ago I and a lot of the other recipients were having problems reading the Word Documents being sent from headquarters. I don't remember what program the coordinator was using.

As I recall, to fix the problem I did a Google Search and found out how to change the file association for those documents. Haven't had a problem since.

Thank you both for your very helpful suggestions!

Craz4u3, have you found out what version of Word the other person is using? I finally remembered to ask my IT people about the conversion program. If they are using the newer version of Word (2007), here is the link to download the compatibility pack: Download details: Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats

If they aren't using a different version, then I don't know what to tell you (unless they aren't using Word at all, and are using Works or some other word processing program).

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Linda

Thank you ifaivre! I'm going to find out, then I'm going to download the program. I really appreciate your taking the time to help!