Last night my DH, 2 DS and one friend went into walmart to purchase a t.v. for our bedroom. I had to return a few things and then met my DH in the electronics. When I was in electronics I over heard an assistant manager telling someone that a CUSTOMER told him that there were 5 boys that they saw shoving stuff in there pockets. My husband had surgery on his hand on Thursday so he can not pick anything up. My son and his friend were by the video games and I asked them to come over and grab the t.v. and let's go pay for it up front. We pay for it and as we are walking out the buzzer goes off. A very nice gentlemen and lady come over take my receipt and start writing something down. The assistant manager comes out and rips, I mean rips the t.v. out of my sons hands. I did not hear him say please or anything. I ask him what the problem is. He says that some customer told him that these boys were stuffing stuff in there pockets while they were walking around the store. The only place these boys were, were in the sporting goods and electronics. They did see a couple of boys in the sporting goods section that they go to school with and stopped and said hi. I asked the manager if he would like to check there pockets and he said no. My son and his friends emptied there pockets anyways. I told him that I brought my kids up better than that. He was so RUDE and DISRECTFUL to my family, I wanted to crawl under a table. He and some other lady treated us like we were the lowest people on earth. I run a daycare in my home and I spend a lot of money there. I am pretty sure that I made his paycheck this month with all the shopping I did in walmart. I am so upset and personally very pissed. I have e-mailed the corporate office and I plan on calling the store on Monday and talking to the main manager. Thank you so much for letting me vent and if there is anything else I need to do let me know.


I spoke to the main manager and he was a great help. He was very pleasant. He told me that he would be putting something in the assistant managers file. I feel very good about this. He said that if I am ever in the store to contact him and he would personally apolgize to myself and family. Thank you so much for all your great positive advance. I really felt welcomed here since I usually do not post a lot. Thanks again.

I would have asked him to carry the tv to the returns dept so that I could get my money and that I'd be makeing my purchase at another store

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I am sorry that happened. It doesn't surprise me in the least. I mean, it's WM....they aren't exactly known for good customer service. I am glad you emailed corporate but if anything is done, I would be shocked. Personally, I would suggest shopping elsewhere, where customer service is a priority and crap like that doesn't happen (at least doesn't happy as much). see my tag line

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Proud to say I haven't shopped at a Wal-Mart since Sept 2003

In my experience bad customer service can happen anywhere. I had several bad experiences myself this past summer with both Macy's and Bon Ton.
I complained, got apologies and life moved on.
I have also had wonderful customer service at Wal-Mart, I was just browsing furniture once when a polite employee came over to ask if I needed help. I didn't that second but 15 minutes later, I did decide to purchase a chest of drawers. This employee loaded it up on a cart and then came up front with me, pointed me to the shortest line, waited with me while I checked out and then came and loaded up my car, and he refused a tip.
The point is good/bad service can happen anywhere.
If you chose not to shop there, hey good for you and no one really cares.

I had two great cashiers when I was returning something and also when I purchased the t.v.. I know there are great people out in the work force but you would think that an assisant manager would have a little more respect for people. I understand he had to check out the situation but his demeanor was terrible, that is what I am upset about.

Uh, excuse me. Speak for yourself. I do care that people choose not to shop at WalMart. I don't shop there either and the fewer of us who do, the better for America. (I don't shop and Macy's either. Don't know what Bon Ton is.)

Sorry this happened to you OP, but I have to say, I'm not surprised. I hope you get an apology, but I wouldn't hold my breath if I were you.

Just curious - why not Macy's? (I don't know what Bon Ton is, either).

Lisa

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"It's not having what you want,
It's wanting what you've got"

The beginning of the end for me at Macy's was when I was given a Christmas gift along with a gift receipt. I returned the item and they would only give me a store credit, not a refund. If the person who got me the gift had known that that was their policy, she never would have made the purchase there.

The second reason I won't shop there is that it is always understaffed. Trying to find a sales clerk is like looking for a needle in a haystack. When I do find one, the clerk is so slow that I lose patience and put the items back on the rack and leave.

The third reason is that the stores near me are always so crammed with stuff that it's difficult to peruse the merchandise. The racks are packed so tight that three items fall off the rack when you try to extract one.

I think the last time I shopped at Macy's was about 5 years ago.

Sorry this happened to you. I know it's after the fact, and you are only venting, but, if that happened to me, I would have demanded they call the police and then when the police arrived, had the kids dump their pockets, then inquired about what kind of charges I could file against the manager, or whoever it was. I would certainly think there was some sort of law violated there. I have not known a store to just go by the word of another customer without having security follow the accused, and/or catching something on video. Pathetic.

I, too, am in the "no Wal Mart shopping" category, for the most part. I just think their stores are FILTHY, and I have encountered way more people that don't know what personal hygiene is (working there AND shopping there) than I care to count. Sorry, say what you will, but, I just don't care to surround myself with someone who can't even brush their teeth. Now, I do "occasionally" buy things there, but, it is SO incredibly rare. Oh, and I also don't like that so much of their stuff comes from China. I know it's hard to get away from it, but, it seems to me almost ALL of their stuff comes from China, and I don't like that.

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Doing the right thing isn't always the same as doing the easy thing.

Just curious--for those of you who don't shop at Walmart, where do you buy the things that many of us buy at Walmart? And do you find yourselves paying more for those things? I wonder because I shop our Super Walmart, Aldi and a local grocery store, and look for the cheapest places among them to buy what I need. Walmart is definitely less on a lot of things, and I want the most bang for my buck. I don't go in there for the atmosphere or wonderful personalities of their help. Just let me check out, take my money, and I'll be gone.

Most of the stuff you would get from WalMart I get from the supermarket or the pharmacy. I'd rather pay a little more than support their lousy business practices. I'm not talking about poor personalities of the help. I'm talking about their corporate business practices.

Well, as anyone who has ever seen me post regarding WalMart knows--I think WalMart often gets bad press and don't think that they are all that bad.

I, because of the job I have, do have intimate knowledge of WalMart "corporate business practices"--and they are no better or worse than any other corporation that is as large as WalMart is. And no, I am not employed by WalMart. I do not know what knowledge any of the rest of you have, other than what you have read in the press or found online, so I can't speak to that. I can say that WalMart has both good and bad employees--again just like any other retailer. I do know for a FACT that WalMart does not treat their employees as badly as I have read about or that has made the news. Not as a whole anyway...I'm sure there are exceptions.

As to the OPs post: None of us were there, thus we are only hearing your side of the story. And the attitude that you speak of I might not have found disrespectful. A person's attitude can be highly subjective. That said, if you were offended then I highly suggest speaking to the manager of the store. And if you get no response there go to the district manager, if no satisfaction there go to the regional manager. Oh, and unless you spend over $35K a month at WalMart you most assuredly DID NOT make the asst managers salary. That's kind of like telling a police officer that your taxes pay his salary.

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Mental that one, I'm telling you. ---Ron Weasley, "Harry Potter and the Chamber of Secrets"

I have not had this exact thing happen to me, but I have been followed out of stores before. I would agree with the above poster, and start with the manager and work my way up from there until I was at least apologized too. Remember, you will get more with a smile and a pleasant attitude, than to be still pissed and angry.

let us know if you get a response from corparate. I know several folks that work at the home office.

p.s.
go Hogs! Beat Tigers

Thank you so much for all the support that you have given me and all the great suggestions. I will keep you updated.

How embarrasing for you. I am so sorry to hear about how badly you were treated. Let us know how it works out for you. And remember you have the right to shop whereever you are comfortable with. Remind them that a good experience only goes one person out but a bad experience goes 10... this stinks for you and I hope your boys aren't effected to negatively from it.

Sorry this happened to you, OP, but the buzzer goes off a lot of times in our local Wal-Mart and usually the person at the front just looks at your receipt and lets you go on. I had a cashier tell me that if some things (such as DVDs, music, etc.), aren't scanned a certain way at the register, it will go off even though it's been rung up.

Maybe since they'd had a report of boys stuffing things in their pockets and then the buzzer goes off when you all went out, they felt like they had to check things out. If they looked at their security tape, they'd know whether your boys or other boys actually took something. Those security cameras are everywhere.

As for those who don't shop at Wal-Mart because of customer service, etc., well, all I can say is there's horrible customer service everywhere. As a matter of fact, I encounter friendlier people usually at Wal-Mart than at other stores. I have to save money and I can get lots more for my money at Wal-Mart.

If some of you don't want to shop at Wal-Mart, that's your business. But we'll keep shopping there. Their business practices aren't any different than your other big box stores.

I'll disagree with you there but that's okay. I try to not shop big box stores. I would rather support smaller, local chains

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Proud to say I haven't shopped at a Wal-Mart since Sept 2003

Gotta agree with Sexysmurf again. I avoid the big box stores too. Haven't been to Lowe's or Home Depot in years.

I would call corporate. I know that the customer service is not the greatest at Walmart. My daughter use to work there, at customer service desk. She hated it. She has worked retail for 5 years. And she has never had such rude customers as she has had a walmart. I think that is why alot of the customer service is bad. My daughter has been called nasty names because she would not price match Sears paint with the walmart paint. They price match but only the EXACT item. So some lady cursed her out for it. I hate walmart I wont say that I never shop there.. But I do try to avoid it as much as possible.
Where I do shop is Meijers, CVS, Target, Walgreens, and Kroger. I can beat Walmart prices on most everything between these stores and coupon shopping. While Walmart may rarely be a few cents cheaper by time I double my coupons I can get better deals.
I had a friend who always told her kids if they can't find it at Walmart they couldn't afford it. What a joke. if you watch for sales and clearance I can find better quality then anything walmart carries cheaper. I can find better quality items cheaper at JCPenny and childrens place then at walmart.
The only time I buy from Walmart is if I NEED something RIGHT NOW and I am not too concerned about quality. (which is basically only when I need mini blinds, curtain rods, stove pans etc.. for our rental units)
Plan ahead of time buy when on sale and you have a coupon and believe me you can do so much better on deals then you can at walmart.

I shop at Super Target, mostly, that is down the street from Super Walmart and their prices are nearly the same. Even if they are a little more, the much better atmosphere at Target is worth it to me. Honestly, I don't find things at Super Walmart that much cheaper than other stores.

Personally, I would rather pay a little more and not have to subject myself to Walmart.

Sarah......mom to Jason & Devin

The only thing about Walmart is I can price match there for produce, and some stores that are no where near me for stuff. Everything else I pretty much cover at Target and CVS.

I didn't really follow the original story. The manager took the TV out of the boys hands and then what? He didn't want to check the boys' pockets? What did he want to do? Just accuse them of stealing? Did he give the TV back and let you leave? I'm confused as to what his point was....

cj/

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I was walking home one night and a guy hammering on a roof called me a paranoid little weirdo. In morse code. -Emo Phillips

Add me as a wm hater. Unfortunately, it is the only store around here..so I pretty much have to go. I hope, op, that you will find some satisfaction with calling corp..although I doubt it.

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Live, Love, Laugh

Not to get off the original OP's subject, but what smaller, local chains do you support? All we have are big box stores around here. Most mom and pop stores are gone. There's one gift shop that I support near our home and she's priced her merchandise at really low prices (because she knows how the market is around here). I really can't even think of smaller, local chains.

Seasonally, I shop at Farmers Markets. I buy our milk and eggs from a local dairy. There are a few smaller chains like Sunflower Grocery that I will go to. There are a handful of independent markets that I stop in as well. I will shop Whole Foods because I have found their business practices above most others. I will also shop Target. I would ideally like to purchase those items at an independent retailer but Target (to me) is not even in the same league as WM as far as big box goes. We have used small, independent stores to buy computer parts and put together our desktop PC too. It does cost more sometimes but I am a small, independent retailer myself so I try to support others like me.

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Proud to say I haven't shopped at a Wal-Mart since Sept 2003

Never thought about going directly to a dairy for milk, how do you find one and how much do they usually charge a gallon, we go through gallons a week with four boys in the house.

__________________
Books just wanna be FREE! See what I mean at:
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My other favorites
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www.wheresgeorge.com
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To the OP


This is why I am proud to say that I don't shop at The W store anymore!!! Most employees I have run across are rude,disrespectful and nasty. And just a preemptive move here on my part, I'm sure that there are nice w store employees somewhere, I have just never personally run across one! I don't do the W store!!

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Vicki


TLJ Women united in Spirit!

[quote=cjs216;2932104]I didn't really follow the original story. The manager took the TV out of the boys hands and then what? He didn't want to check the boys' pockets? What did he want to do? Just accuse them of stealing? Did he give the TV back and let you leave? I'm confused as to what his point was....

I had purchased a t.v. and my DS was carrying it out for me since his dad was in a cast. I asked the manager several times if he wanted to check their pockets and he said no. The boys however did empty there pockets because I asked them to. When the nice gentlemen and lady that was writing something down from my receipt the manager set the t.v. down on the floor and told me that I could have my t.v. now. He said that he was told by a customer that they saw the boys stuffing there pockets. He then proceeded to follow them around the electronic with us the parents being there. I understand they have to check things out but he demeanor was very rude and disresptful. I am sorry but I would hope that no one is treated like that.

I work in retail and I know that the security cannot stop a customer unless they physically see something being taken. The manager was wrong making the kids empty their pockets, one of our security got fired for asking a guy if he had a receipt for an item when the guy was walking out of the store. The store security has very strict rules they need to follow so they are not hit with any lawsuits.

I believe the manager did not make them empty the pockets, OP did.

OP I understand your hurt, frustration and anger. Years ago I purchased a standing floor fan from Walgreens. I bought it, took it home. We opened the box to assemble it and - long story short - someone had wrapped glass blocks in the styrophone. NO FAN inside. I immediately packed the stuff back up and took it back to exchange. We lived about 4 minutes from the store.
Got to the store, showed the clerk and I was the one being grilled about it. They even had an attitude when I was exchanging it for a new one. I left the store feeling like crap. I get home and by that time am angry. I went back to the store to return it for my money and let them know I did not appreciate the way I was treated, like I was the criminal. They then became apologetic and told me they did not think it was me that did it. I ended up keeping the fan.

So I understand how you feel. I think it's good you contacted corporate. You did not deserve such harsh treatment and I don't blame you for having second thoughts about shopping there.

__________________
@@@
l/ l/ l/
Dont go through life,
GROW through life

Real eyes...realize...real lies.

Bumping to see if you contacted corp yet ! Good luck !

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Live, Love, Laugh

I wish everyone would read the book The Bully of Bentonville, How the High Cost of Wal-mart's Everyday Low Prices is Hurting America. I am reading it now and it is amazing how many companies it has run into the ground.

Also, it states that the turnover rate at Walmart is 50% per year. No wonder the service was bad.

repped you! Couldn't say it better myself!

If I may interject my knowledge of WalMart hiring/firing/quitting:

Wal-Mart/Sam's Club often hires those people who otherwise could not get a job(which can be a double edged sword) elsewhere. They will hire the elderly and work around their income guidelines so that they may work AND continue to draw whatever SSD or retirement benefits are due them. They hire the young and uneducated (again a double edged sword). Wal-Mart does pay an honest day's wage, but in return they expect an honest day's work---a lot of the people who have nasty things to say about WalMart are those that wanted the job, but not the work KWIM? If you are a good employee, then you are treated as such and rewarded for your efforts w/ bonus(profit sharing), promotions, etc. I PERSONALLY know cart pushers (you know the guys that go out and gather the carts in the parking lot) who make $10/hr!! I know door greeters who make $12/hr! And these are NEW HIRES (employed less than 1 year). So, while I'm sure there are bad aspects to WalMart--some of the bad press they have received is undeserved and heaped upon them because they are the biggest target.


Again--I DO NOT work for Wal-Mart. But, I do work in a field that allows me to have intimate knowledge of things that the average person would not have about Wal-Mart.

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Mental that one, I'm telling you. ---Ron Weasley, "Harry Potter and the Chamber of Secrets"

I am pretty sure what I encountered at Walmart on Saturday evening was very underserved. I am sorry but I won't treat my dog the way they my family was treated.

I was speaking ONLY to the 50% turnover rate of employees as quoted by another poster. I can't and won't comment on the specifics of your experience simply because I was not there....
Given that you were offended and insulted by the treatment you received, you should follow up with management and work your way to the top until you at least get a response.

I will say that incident you described could happen at ANY major retailer--not just WalMart. I wonder what kind of responses you would have received if you had not mentioned the store name.

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Mental that one, I'm telling you. ---Ron Weasley, "Harry Potter and the Chamber of Secrets"

Personally, I would have posted about ANY store that acted as ignorant as they did. I think the poster would have too. Push it all the way, OP.

Once, when my oldest DS was about 16 or 17, I took him for an eye appt at WM....they gave him a free sample bottle of contact les solution in a bag, he was going home himself, (he drove himself), and I had shopping to do. Imagine my surprise when he sorta got tackled by their loss prevention guy at the exit door, and the lady from the Eye center came running out at my DS's defense. He was PO'ed, because, as a young man, it seemed he was "profiled". I called corporate and ended up with a sincere apology, a promise this loss prevention guy would be reprimanded, and a $100 gift card. I was happy with that...

Me Too, Me Too!

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Vicki


TLJ Women united in Spirit!

I imagine that Walmart's stand on theft prevention is a result of too many successful thefts and losses over the years. I might be wrong but to me, it seems that yes, they might be going a little bit overboard but it is one of the ways that they keep prices down? Right?!

My friend's dad worked the front door of Walmart for years and he said that so many people returned used shoes, socks, etc. Walmart HAD to make some changes and if it is a little bit intrusive and accusatory at times, then complain. Maybe they'll relax a little bit but don't count on it!

I do some retail business online and I can't tell you how many times people have told me that they have not received their items (I have proof of delivery) and/or broken items (I require return and never hear from them again) and so on... I have become very untrusting of many people in the world. One of my lines in the past regarding returns has been, "I'm not Walmart!". LOL.

Walmart has done it to themselves is what I might be trying to say... The way I see it, they've maybe been too relaxed in the past and now they've tried to go full circle and it ain't going over very well!

I hope you contact management with your specific concerns. Unfortunately, I think the way you were treated is rather typical of many stores anymore.

Lets get one thing straight here. I don't want a job at a Walmart and I have never ever applied for a job at Walmart and I will never ever apply for a job at Walmart. I don't even want to shop at a Walmart let alone put on a blue smock and have to be in that dirty atmosphere. The reason I say nasty things about Walmart is because I personally think they are nasty stores to shop at.

oooooookay.

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Mental that one, I'm telling you. ---Ron Weasley, "Harry Potter and the Chamber of Secrets"

I hope you're always able to exercise your option to refuse to work at WalMart. I suspect many of the people working there wish they had other choices.

While some WalMarts are very nasty, I've also been in some really nice ones.

Walmart



Yet another reason why we should be able to see the IP of posters.


MadeintheUSA
Member Join Date: Oct 2007
Posts: 57
Rep Power: 4

Posted 10/10/07

I am new. Just signed up today. Been checking the site out and requesting freebies for about 2 weeks now. Where do you guys find these great deals? Thanks to everyone that posts these great freebies........ Freebie Poll

Yet, by 12/12/07, and fewer than 60 posts, this poster knows Annie and the business practices of MC?

"Heres one for you, where has Annie been?? I heard you fired her right before Christmas. How American is that?? All so you can keep a buck in your pocket?" http://www.mycoupons.com/boards/elec...ml#post2925249

I shop at Target, Fred Meyer, BiMart, WinCo, Safeway, Albertson's, Trader Joe's, Market of Choice (local) Fashion Bug, JCP

I would NEVER shop at WalMart.

Wal-Mart Watch
BlondeSense: Wal-mart watch
Wake-Up Wal-Mart Blog: Wal-Mart Cuts Taxes By Paying Rent to Itself

Some of the things WalMart has done: been CONVICTED in several states (OR my state is one) of forcing employees to work OT with no pay, to wear their tunics until they out of the store and being forced to assist customers OFF THE CLOCK, they have been convicted of unknowingly putting insurance policies in their employees' names, of paying rent to themselves and using as a tax write off, biased against women---the list goes on and on
In many WalMart states the employees make up a huge percentage of food stamp and welfare recipients
Wal-Mart Study

My view is that the people who are knowledgable and eductated in determining how individual companies affect us financially and socially have determined that WalMart destroys our communities, ruins companies that supply to them, burdens the welfare system, etc etc

It only costs me a few cents per item more (if anything I have not bought clothes, etc for under 50% off in years) or maybe is less at the other stores.

WalMart used to be known for "made in the USA" now it's mostly low quality goods from foreign countires.

I know several people who shop there and the cheap clothes, shoes, purses, etc look cheap, are poor quality and usually wear out long before my things. I would rather pay $20 for a $40 blouse, it is cut better and made better and will last years longer than the WalMart $11.99 one.

I can understand those of you who live in areas where there is nothing but a WalMart but for those of us who live in areas with many choices it is a shame to see people shopping there.

To me shopping at WalMart is no different than people who choose to continue eat crappy food just beacause it's cheap and "tastes good". Someday your health and your looks will pay.
Well shopping at WalMart means your community suffers in many ways.

It's a choice and make it your own choice but please know all the facts before you make that choice.

__________________
The political system is broke and it's a joke.

Ok, I've been reading this thread since the OP posted and, Wal-mart issues aside, I'm not really sure why she's so upset. I understand that perhaps the Manager could have been a bit nicer but he had a report that boys similar in age and number to the children that were with her were stealing. When she and her family went to leave the store the theft alarm went off. Close to the holidays the numbers of thefts rise and I'm sure that each person stopped, innocent or not, proclaims that they've done nothing wrong. While the OP knows that her children did not steal anything, the Manager did not and responded to the alarm.


It brought to mind the year I was starting 7th grade. We went to Target after the first day of school to buy supplies. My older brother's best friend came with us. Imagine our surprise when we were stopped on our way out the door by security. Turns out, the nice, church-going, athletic, popular, would never imagine it, best friend for years, had a pack of cigarettes in his pocket. No one who knew him would have thought that he'd steal and then to steal CIGARETTES, that was just unbelievable. But he did. And no, the security people weren't very nice about it either.


Again, the Manager could have been nicer, but look at it from his perspective. He had to stop what he was doing to respond to an alarm and a report of stealing.

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oupiglet...addicted to free stuff!

where do you go for hardware type things??? We have an ACE Hardware, I do like them, they are smaller and SO MUCH easier to get around, and very very nice, AND have rebate items.

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Doing the right thing isn't always the same as doing the easy thing.

We go to a bunch of different places for hardware type things. For paint, we go to a Mom and Pop paint place, for our lawnmower we went to a local guy who sells and services lawnmowers (I think he provides equipment for commercial lawncare services too), for bathroom fixtures, we go to the local place that specializes in bathroom stuff, for lighting we go to a special lighting place. As you can see, we don't do one stop shopping, but we get such good customer service and quality stuff that we don't have to constantly replace it.

For everyday hardware - like nails and hinges and that type of stuff, I think the place we go to is an ACE place too. I'd prefer not to do a chain at all, but at least our ACE has great customer service.

Sorry OP you had a bad experience there. I on the other hand had a great experience there yesterday. DS had received a Walmart gift card from his Papa Jack, so I took him up there so he could by a computer game he was wanting. Somewhere from me looking at clearanced Christmas items and the electronics department DS laid down his wallet. I frantically looked everywhere in the store were we had been, finally I went to customer service desk to see if anyone had turned in a army green wallet. They told me no, but called all the departments we had been. I explained to the rep that not only did it have a Walmart gift card in it but also a $200 mastercard gift card. They called a manager up and I asked if there was any way they could check to see if someone had used the $200 gift card, since it was very unusual....my BIL had gotten it from his bank in East Texas....with the banks logo on it and were live in Delaware. The manager said sure, and went off and started checking cashiers drawers and had the office check drops. After about 30 minutes, the lawn and garden dept. called customer service to tell them that an older gentleman just turned in the wallet. DS was very lucky someone actually turned it in with everything in it, but I felt the workers at Walmart went above and beyond to try to help DS and myself.

The older gentlemen wouldn't take an monetary reward, but he did give me his address so DS could write him a proper thank you letter. I am also planning on writing corporation telling them about the experience I had with the assist manager.

__________________
Chicago Bears!!!!
We are the Bears Shufflin' Crew
Shufflin' on down, doin' it for you.
We're so bad we know we're good.
Blowin' your mind like we knew we would.
You know we're just struttin' for fun
Struttin' our stuff for everyone.
We're not here to start no trouble.
We're just here to do the Super Bowl Shuffle.

Around here we call it Scum-mart. I will not shop there, for many reasons, not the least of which is the fact that our local stores are just dirty. It's gross.

I'm sorry for your lousy experience. The staff should be better-trained to handle these suspicions at any store.

That's defamation of character.

I used to work in retail and no one was to approach any customer about stealing unless they physically saw them pick something up and put it in their bag/pocket.

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Shauna

I have no strong feelings about Walmart either way. Our local stores are always packed and I'm too lazy to want to walk across an entire parking lot to save a few bucks so I don't go there much. The lines are too long for my taste but the few times that I've shopped there, I did save money, the store was clean, and the cashiers were pleasant.

If I had been treated the way the OP says that she was treated, I imagine that I'd have very negative feelings. Has there been any resolution to this incident? What was corporate's response?