Originally Posted by kcs

I'm so mad I spent three hours in line for a Christmas present for my daughter, needless to say I miss out on a lot of other bargins. So what do you think of my email letter to best buy?

Dear Best Buy,

To whom it my concern I arrived at your store Friday morning Nov. 28, 2008 at 2:00 am to purchase the Toshiba 15.4" Dual-Core Laptop w/ 4GB, 250GB, Turion 64 X2 computer that you had on sale for $479.99. However, to my dismay, there was a family that picked up nine of every door buster computer item you had on sale. It took them almost an hour for them to check out using more than one credit card, and 2 vehicles to carry everything home. The saddest part is how the son was bragging that they were going home and put everything on eBay. Even more frustrating was that the management was well aware of this family’s actions. What’s most puzzling is that according to your ad it stated one item per house hold. Because of this family’s greed, and the management’s failure to enforce the limit, the only bargain I picked up at your store was a 59.99 camera. Never again will I purchase products from your store when there are plenty of other places that will not only match your prices, but also enforce their limits.

Originally Posted by MsMiser

This happened a few years ago at Best Buy just after they'd opened a store in our area. I'd only shopped there once before the incident and haven't been back since. (Will never go back, either.) DS and I had went to BB and he found a DVD he wanted to get. When he was at the register checking out, I overheard the cashier ask him if he would like to receive a free trial subscription to 'Entertainment Weekly' and 'Sports Illustrated'. She said, "If you take the free magazine trials you'll get 2 free movie tickets." (1 for each trial subscription) Sounded good to me, so I asked her for the details. She said you have to make a purchase to get the offer. (Mind you, up until this point, I was leaving BB empty handed.) The trial subscription details were standard.... If you don't cancel, you'll be charged.... yada yada yada. When I asked her the details for the free movie tickets, she told me they come in the mail after the free trial subscription has ended and they'd be good for any movie at any participating theatre (like Movie Cash). She said that she and other employees had done the free trials just to get the tickets and some of them had already gotten their movie tickets in the mail. Well, at the time I was planning to buy 'The Wizard of Oz' on DVD (which was $14.99 at BB), but I'd seen it on sale for $11 at another store. I went back and got the DVD and came back to the same cashier and asked her, if the movie tickets were not as she promised, could I return the DVD? She said, "Yes, as long as it's unopened and you have your receipt." BB would not price match, but I went ahead a bought the DVD there anyway for $14.99 just so I could get the 2 free movie tickets. I kept my receipt and never opened the DVD just incase the movie tickets didn't come through as told. Well, almost 3 months later, when the movie tickets finally arrived, it turned out that they were only good for the movie 'Spiderman' (not my 1st choice of movie), only good at one particular theatre (30 miles away) and only for one particular showing (when I had to be at work). Needless to say, I was not happy! So, I went to BB armed with my unopened DVD, my receipt and the movie tickets. I explained the situation in detail (calmly) to the manager on duty and asked for a refund. "Sorry, no can do! It's been over 30 days and we do not give refunds after 30 days!" But, I didn't know that I would need to return it until the movie tickets came. And, if not for your cashier telling me the tickets would be good for ANY movie at ANY PARTICIPATING THEATRE, I would not have even made this purchase! "Sorry, can't help you." Well.... Can you at least refund me $3.99 since at the time I was planning on purchasing this DVD elsewhere for $11? "Sorry, no can do!" Soooo, I get the number to their home office and speak to their customer service department. Once again, I calmly explain the entire situation in explicit detail. They were every bit as unyielding and unconcerned with customer service/satisfaction/loyalty as their store where I bought the DVD. They just told me the same exact things, "Sorry, no refunds after 30 days!" & "Sorry, we don't price match." I told him, "All it would take to keep me as a customer is $3.99..... The difference of what I would've saved had I purchased this DVD elsewhere, instead of being lied to by an employee and buying it at BB. And, you mean to tell me that you'd rather LOSE A CUSTOMER and get a BAD word-of-mouth reputation, instead of just refunding $3.99??!!!! His response was, "If that's the way you feel about it. That's you, there's nothing I can do about that." I've never encountered a company with less regard for customer service, satisfaction or loyalty in my entire life. And, this was only my 2nd (and LAST) shopping experience with Best Buy. I will never step foot in one of their stores again. As a matter of fact, when their ad is in my Sunday paper, I look at the CDs, DVDs and video games ONLY, just to see if there's something I want to price match at WM. BB can kiss my @$$! .

Originally Posted by tammyleeb

You don't even want to get me going about Best Buy. Short version of a very long BB story. We bought a fridge, and purchased the extended warranty. Fridge stopped working, all the food in our freezer spoiled (for which I didn't not complain). Got the run around for a week about the extended warranty. It actually was still under the manufacturers warranty, so BB wanted that to kick in before they helped. Finally they sent someone out to fix the problem (three weeks later). Turns out the problem they fixed wasn't the only problem, because two days later.....we lost all our food once again. We went another two weeks before they sent someone back out. Now mind you....we now have gone a very long time without a fridge and I am starting to lose it with BB, I had made a total of 22 calls to BB. I was smart enough to write down, dates, names and times of all calls. I actually caught them in many lies. Once they did send someone out once again, I found out that it was the compressor. It needed to be ordered and BB would not pay for the expedited shipping, so it would take another 10 days. The repairman was shocked that they didn't just replace the fridge, because the compressor costs almost as much as a new fridge. The entire time we went without a fridge was a nightmare, and BB made it a terrible experience. I will NEVER go into Best Buy again....horrible company with horrible customer service.