Here is a copy of an e-mail I rec'd after a purchase for the first time.
These guys made everything crystal clear, even put in print the sub-text we all know occurs ;-) If everyone I dealt with were this up front I'd be less Lucy van Pelt and more Snow White ;-)
MZ

>>>Dear XXXXXXX,

Welcome to the warm embrace of Woot, the first, best, and most hygienic daily deal site! Sit still a minute because you need to know this stuff:

* You're now a registered member of all four of our sites: woot.com, shirt.woot.com, wine.woot.com and sellout.woot.com. Don't be alarmed. We'll explain more later.
* Typical orders take up to 5 business days to ship from our warehouse (except for overnight t-shirt orders). If you order an item during peak times like a Woot-Off, it can take a little longer. Once we ship it, delivery time to your door depends on FedEx or SmartPost.
* Once the item ships out, you can access your tracking data by going to Your Account and clicking on the order number. If you have a problem receiving your order, or you receive the wrong item, contact service@woot.com.
* If you receive your item and it doesn't work, contact the manufacturer first. They made the junk. Let them deal with it. If they turn out to be total tools, contact service@woot.com and we'll grudgingly provide some further assistance.
* If you receive your item and decide you don't like it, take it to eBay or pawn it off on one of your so-called friends. We don't want it, either.

That goes for Woot.com and all of the sites in the Woot.com family. There's some specific stuff you might want to know about each of the others. And here it comes now.

Shirt.woot - Check the size chart, check the size chart, check the size chart. It's at the bottom of the product description for each sale. If you order the wrong size, we won't take it back - your only option is to gain or lose weight so it fits, possibly including painful, costly cosmetic surgery. If you want your overnight order the next day, place it by noon Central time. International orders generally take about 3-4 weeks to arrive. If you think your one-year-old can design a better shirt, encourage your one-year-old to enter the Derby, our weekly design competition. That $1,000 prize can buy a lot of Binkies.
Shirt.Woot : Derby
Shirt.Woot : What Is Shirt.Woot?

Wine.woot - First, don't get your hopes up: wine orders can only be shipped to certain states, so read the entire list of eligible states before you print up the invitations to your wine party and place your order. Ineligible orders will be cancelled and refunded. If you do complete your order and receive the tracking data, make sure you give it some time to update. It won't be uncommon for it to take a little while for real, actual data to show up. You might call the data "late" - we prefer to think of it as "aged". Wine.Woot : What Is Wine.Woot?

Sellout.woot - Don't be confused or disoriented by the redirect when you visit the site - we just have to run you through Yahoo! Shopping before you come back to Woot turf. It's perfectly normal. You should know that we actually sell things here at times that could partner nicely with items from the regular Woot website, giving you a chance to have your cake and eat it, and then take a bite of another guy's cake when he's not looking, and mmmm...cake...is this email almost over? We're getting hungry. Sellout.Woot : What Is Sellout.Woot?

Bear with us a moment more and we can all get on with our lives. If you email service@woot.com, make sure you include your order number and/or username. We'd hate to have to track you down through other, less savory means. And this last bit of information is critical: when you look at your order history and panic because you don't see an order you placed, make sure you are logged into the Woot site you purchased it from. Your Wine.Woot orders won't show up in your order history if you're looking at it on Shirt.Woot, and so on. And you'll be upset, and we'll be upset, and we'll each say things we don't mean, and even though we'll eventually work it all out, things will never be the same between us again.

Last but certainly not least, happy Wooting!

Woot Member Services<<<

Clever AND informative. Great sense of humor running those sites! I want to invite them to my next party!

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"Well-Behaved Women SELDOM make history."Laurel Thatcher Ulrich


"Yesterday is but a vision, and tomorrow is only a dream. But today well lived makes every yesterday a dream of happiness, and every tomorrow a dream of hope." Anonymous

"Your candle does not lose it's light by lighting another candle" Generosity

Have the courage to be yourself.

At least you tell right there big enough to read.

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The political system is broke and it's a joke.

I love woot- check the site every day

read the descriptions of the items- very funny- great sense of humor those guys have; be sure to watch for a woot-off- you can get some great deals (and some bags of cr*p)!

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Bevogal