I wanted to let you guys know that it never hurts to complain, or express an opinion concerning malfunctioning products in your home. I have a Mr. Coffee Coffemaker that has worked great for 2 years.
Lately I have noticed that the "stainless steel trim" has turned a bronze color and seems to be peeling.
I called Mr. Coffee to let them know about the problem. They asked me for a code # on the plug, and from the code they could tell this coffeemaker was made in 2004. They also told me that it had only a 1 year warranty. I didn't complain, I did state that I thought maybe excess heat had caused the problem.
The representative put me on hold for a minute to see what she could do. They are sending me a brand new coffeemaker, similar to what I had, in an updated model. (Its selling for 59.99 at Kohls) I was very impressed with their customer service. So if you have a problem with a small appliance in your home, even if it's warranty period is over, call the company. It can't hurt!

Companies like this are very wise. I would be willing to bet that in 6 months if you dropped your new coffee pot on the floor you would likely replace it with a Mr Coffee.

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TLJ ~ Women United in Spirit

I love the companies who actually knows what customer service means!!!! and look what happen for them....you are pleased so you posted it on a chat board that thousands of ppl see everyday! I am sure you are also telling ppl in your RL!

Thanks for sharing!

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Vicki


TLJ Women united in Spirit!

It is great to hear about companies that value their customers. Don't forget to also contact manufacturers to praise their products when warranted.

That is very impressive to hear.