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My HELPDESK Board - 'FAQ' This forum is set up to answer questions and help members learn how to get around the MyCoupons ShoppingBoards. This board provides "HOW TO" explanations of processes used, plus other quality information.

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  #1 (permalink)  
Old 01-18-2011, 10:44 AM
LindaG's Avatar
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No emails
Nothing is changed in my settings.

The last time I received an email for a post notification was in December.
I just stopped getting them

is this sitewide or?
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  #2 (permalink)  
Old 01-18-2011, 12:43 PM
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i've complained a long time ago and still no notifications.
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  #3 (permalink)  
Old 01-19-2011, 07:46 AM
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Unfortunately, we have not been able to reproduce this problem in general. We've had a couple of members have this issue, but others are receiving emails just fine, which leads me to believe that emails from MyCoupons.com may have gotten on a black list with certain email providers, and they are getting blocked. We are currently looking at different solutions, including upgrading the boards, or even choosing a different software for the boards. Hopefully we can get this fixed soon.

Justin
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  #4 (permalink)  
Old 01-20-2011, 09:47 AM
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my emails go to a yahoo email. They aren't in spam (bulk) email folder either

didn't get notified of these replies either.
it always worked fine; just within the last month
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Old 02-09-2011, 07:19 PM
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Has there been anything more found out about this issue? It's really frustrating to not get notified of replies to the posts
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  #6 (permalink)  
Old 02-15-2011, 05:22 PM
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I hear ya! I didn't even know you were posting because I'm not getting any notices either. Not sure what is up..... I'm contacting tech support. Please send me direct emails whenever you are not getting any help. Those should come to my personal inbox. When no one is getting any notifications, how can any help?
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Old 02-17-2011, 07:50 AM
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Yeah, we are still trying to figure this out. Since the boards are not a in-house product, it is more difficult for us to debug any issues. We may be looking at doing something more drastic...

Justin
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  #8 (permalink)  
Old 02-17-2011, 07:10 PM
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Thanks for the update Justin. I wasn't having any problems until recently and I really miss my email notifications : - (
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Old 02-24-2011, 08:24 PM
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Not sure if it's a fluke or not, but I just got about 10 emails.

So it looks like it is working again; crossing fingers
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  #10 (permalink)  
Old 02-25-2011, 06:50 PM
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Me too - my box is full today of notifications!
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Old 02-25-2011, 06:57 PM
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can someone send me a pm so I can see if I get them again? ty
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Old 02-26-2011, 09:11 AM
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Quote:
Originally Posted by specailk View Post
can someone send me a pm so I can see if I get them again? ty
Sent you a PM - Are you getting email notifications? Those were the ones I wasn't getting that I am now. Hope this works for you.
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Old 02-26-2011, 09:30 AM
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I've gotta dash for a while, but I sent Justin an update of what seems to be working and what is not. I'm happy I am getting thread notifications at least. I was feeling so cut off!
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Old 02-26-2011, 09:49 AM
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I am not getting neither thread notifications or pm notifications. someone please look into this. It's been waaaaay too long.
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Old 02-26-2011, 10:42 AM
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Quote:
Originally Posted by specailk View Post
I am not getting neither thread notifications or pm notifications. someone please look into this. It's been waaaaay too long.
And you did check your settings to make sure they haven't been reset or changed? I'm not getting the PM email notifications yet either, but I have started getting the thread ones. I sent Justin an email w/an update.
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  #16 (permalink)  
Old 02-26-2011, 11:08 AM
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yes, checked my settings and they are set to receive emails for both.
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  #17 (permalink)  
Old 02-26-2011, 07:08 PM
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Quote:
Originally Posted by specailk View Post
yes, checked my settings and they are set to receive emails for both.
Let's keep our fingers crossed. It is a good indication things are being sorted out if some of us are getting our thread notifications back. Hopefully you will get those soon and we will all get our PM's back!
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  #18 (permalink)  
Old 03-13-2011, 09:38 PM
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guess i spoke too soon!

Not working again
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  #19 (permalink)  
Old 03-14-2011, 07:27 PM
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Quote:
Originally Posted by LindaG View Post
guess i spoke too soon!

Not working again
I wish I knew what to say or do. Tech support is aware of it and they have not been able to resolve it completely. Mine started working recently and still are (knocking on wood). Very frustrating!
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Live for today * Cherish Yesterday * Dream of Tomorrow
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  #20 (permalink)  
Old 03-14-2011, 09:20 PM
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Quote:
Originally Posted by MapleLaine View Post
I wish I knew what to say or do. Tech support is aware of it and they have not been able to resolve it completely. Mine started working recently and still are (knocking on wood). Very frustrating!
well, it seems that post notification works. It appears that the PM notify doesn't work.
At least the last 2 didn't
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  #21 (permalink)  
Old 03-14-2011, 09:42 PM
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neither works for me.
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