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My HELPDESK Board - 'FAQ' This forum is set up to answer questions and help members learn how to get around the MyCoupons ShoppingBoards. This board provides "HOW TO" explanations of processes used, plus other quality information.

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  #1 (permalink)  
Old 08-11-2011, 08:07 PM
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Can't log out
I can't log out.....even when I shut off my computer. I turn it back on and am still logged in......any ideas???
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Old 08-12-2011, 10:03 AM
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Hmmm...I can not log out either. I will send an email to support as I have no idea what to do.
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Old 08-12-2011, 10:26 AM
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I submitted a help ticket referencing this thread.
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Old 08-12-2011, 11:13 AM
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Thanks. Now, I will say, when I log onto a different computer, I do not show as logged in on MC. I am logged in on my MAC, but, not my HP, if that makes a difference. I have shut off the MAC and rebooted and still come up as logged in. Weird.
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Old 08-12-2011, 12:04 PM
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When you try to log out, does it log you out of MyCoupons and not the boards, or are you still logged into both? We recently made a Cookie change on the site, so the older cookies on your machine might be the issue. You can try clearing the cookies from your browser and see if that helps.
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Old 08-12-2011, 01:42 PM
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When I log out this is what it says:


Message
All cookies cleared!
Return to the page you were previously viewing
Go to forums index
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Old 08-12-2011, 02:44 PM
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I cleared all of my cookies after I logged out and I stayed logged out. I logged back in, logged back out and it does not log me out. So, it seems to me that the only way I can log out is to go to my browser tools and delete my cookies every time I want to log off? That can't be how you all want it to work????
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Old 08-12-2011, 02:54 PM
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No, it isn't how we want it to work. I'm looking into the issue.
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Old 08-25-2011, 08:37 AM
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Ok, it was a cookie issue. I believe I have it fixed, but you may have to clear the current set of cookies on your browser, then re-log in.
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Old 08-25-2011, 05:30 PM
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Sorry to be the bearer of bad news, but, it didn't work.
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Old 08-26-2011, 07:49 AM
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Shoot. :-( I hate it when things work in development and not in production... Ok, I'll continue looking into it.
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Old 08-30-2011, 10:48 PM
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Ok, I cleared my cookies on MC and was able to log out. Chelmo, are you still having issues?
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Old 08-30-2011, 10:49 PM
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Quote:
Originally Posted by allinaugust View Post
I can't log out.....even when I shut off my computer. I turn it back on and am still logged in......any ideas???
testing...
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Old 08-30-2011, 10:50 PM
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Quote:
Originally Posted by allinaugust View Post
Ok, I cleared my cookies on MC and was able to log out. Chelmo, are you still having issues?
Well, then again...... It tells me I am logged out, and the top says "log in" as if I were logged out....but, I am NOT logged out. This is kind of bothersome....we got a fix yet???
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Old 08-31-2011, 07:29 PM
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allinaugust - yep, the same thing is happening to me.
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