Changing email address

Duchess · #1 (**permalink**) 10-16-2007, 12:12 PM

I need to change my email addy, but when I tried the "change email & Password link in my CP, it took me to a page with my name, address, email address, etc. and that address was the one I wanted to change to. However, my new post notices are going to a different address.

Also, when I click on the change email address button on the other page, it goes to a page no found error.

MyCouponsAnnie · #2 (**permalink**) 10-16-2007, 12:32 PM

Hi there TN Hottie

Try this:

Go to your member toolbox

http://www.mycoupons.com/memberhome-...s-toolbox.html

once there, click on "Manage Profile"

A page should come up displaying your info. Enter your new email addy, then hit the update button.

HTH and Have a great day!

Annie~

Duchess · #3 (**permalink**) 10-16-2007, 01:41 PM

Yep, that's the one I went to. And it has the email address I want to change my membership to in it already. However the notifications of new posts, etc, are going to a different address alltogether.

I have no idea how this happened, or how to fix it

MyCouponsAnnie · #4 (**permalink**) 10-16-2007, 01:51 PM

Hi TN Hottie,

I can't figure it out either. You will have to write to helpdesk@mycoupons.com and have the tech team help you.

Have a good one!

Annie~

Duchess · #5 (**permalink**) 10-16-2007, 01:55 PM

Ok thanks for the reply and for the help

MyCouponsAnnie · #6 (**permalink**) 10-16-2007, 02:11 PM

Anytime TN Hottie!

Annie~

Duchess · #7 (**permalink**) 10-18-2007, 12:23 AM

Ok I emailed and have not recieved any reply at all.....

Duchess · #8 (**permalink**) 10-18-2007, 12:52 PM

Still no reply from the helpdesk folks. Any other suggestions? I will send another mail to them as soon as I finish replying to you, but I don't know if they are there...

administrator · #9 (**permalink**) 10-18-2007, 03:12 PM

The actual address is: help@mycoupons.com

Please try that and make sure your caches and cookies are cleared.

Thanks!

Duchess · #10 (**permalink**) 10-18-2007, 05:55 PM

Ahh...that's probably why I haven't recieved an answer

Thanks

MyCouponsAnnie · #11 (**permalink**) 10-18-2007, 07:46 PM

Sorry about that TN Hottie, didn't have enough coffee that day LOL!

Have a good evening!

Annie~

Duchess · #12 (**permalink**) 10-22-2007, 08:00 AM

OK, as of today email notifications a re still being sent to the wrong address.

administrator · #13 (**permalink**) 10-22-2007, 08:52 AM

Your address was changed. This has been turned over to our Tech Team to investigate.

Thanks for your patience!

~Chuck

Duchess · #14 (**permalink**) 10-22-2007, 09:25 AM

Ok thanks for the reply

administrator · #15 (**permalink**) 10-22-2007, 10:43 AM

This issue has been corrected. In the future, specific personal problems like this should be sent to help@mycoupons.com for a resolution.

Posting here should be for major issues that have an effect on most members.

Thanks!

~Chuck

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