I did a survey two weeks ago through a Survey Router on a reward site, brought me to a PSB survey. It was a rather long survey and I had been doing surveys all nite from my inbox, both on survey companies I belong to and surveys thru reward programs with routers. At the end of this PSB Survey, I got a message that said:

You are now being connected to a live interviewer that will ask you a few more questions- it only will take a moment for your participation you will receive five dollars - Please use the box below and type your response and then click send - You are now connected to Meghan

Well, for $5, of course I accepted. I had to manually type in my answers to about 20 questions free form - took about 15-20 minutes or more. Each time I answered a question, I got more questions "Why do you think that? Tell me more? Please explain that more in depth?" etc etc. Well by the time I realized I was doing a router survey, not a member survey, I started to wonder how they were going to pay me. Figured I would ask at the end - but all the sudden I answered a question and got "Thanks for your help. The interview is concluded. Please close the screen" and the live chat bar was disabled! So I took as many notes as I could about the survey URL, and chat bar names etc. to document what I had done.

I have since twice written PSB about my payment and they have NOT responded. So, if you run into this, DO NOT DO IT! OR ask how you will be paid as your very first response!

I got the same message after a Focusline survey a few days ago. It hasn't shown up as pending even though the original one has, so I just wrote to ask if I'm getting a separate check or what. I don't understand why they didn't specify how we would get paid, but I'll report them to the Survey Police or BBB if I don't get my money.
I don't think PSB is very good about support, so I'm glad I did mine thru another site besides them.
Thanks for warning people. I'll let you know what happens with mine.

Here's what I got today. Hopefully you will get your money the same way:

Thank you for your email. We apologize for the issue you encountered.

We contacted our project manager. According to him, all chat participants will get an invitation in the next week or so. There will be a link and instructions provided to receive credit for the chat.

We apologize for any inconvenience.

Just an update - No response yet. I wrote again today. If anyone has a live person email address for PSB surveys please let me know.


and, Today I did a United Daily Router thru QR and did a website review using the Keynote Connector. I have done these before and the only real problem I have is my FF browser crashes during installation and I get a 2nd connector up. This has never been a problem. I ignore it to the end of the survey and then just close both. Today I got this message:

Congratulations, you’ve just completed the survey! In order to receive your reward, you need to create a free Surveyhead account. Surveyhead allows you to earn cash for taking online surveys. Just for signing up you’ll receive $5.00 cash in your Surveyhead account. "