I purchased some items THRU mypoints from collections etc. almost 6 weeks ago and waited 30 days and NO credit. NO surprise! I emailed them and got the candid response you will hear from someone in 24 hours or whatever and still have not got another email from them! This is why I NEVER shop thru them.
Does anyone else have issues shopping thru mypoints?

I too had an issue a few months ago. I definitely clicked through the site, etc and did not receive credit. I did get the response of "yes, received your email" at first but got a real response not too long after.
They said they could not find the transaction and that the seller could not verify...yada, yada. I emailed them my confirmation email but that didn't help.
Finally I said, "Okay, but this is exactly why I do not make more purchases through MP."....and then they manually credited it.

Over the years, my luck with MP crediting has been sporadic.

good luck!

Karen